Need to contact us?
Recoveries Corporation NZ Ltd
NZBN: 9429050686155
New Zealand Local Calls: 0800 400 008
Overseas: +64 9 558 2630
Financial Mentors please contact by email to fmsupport@recoveriescorp.co.nz
PO Box 9589, Newmarket, Auckland 1149, New Zealand
In the event that you have difficulty communicating with recoveriescorp due to language barriers, we will assist you where possible, by providing an interpreter who speaks your primary language.
For customers with hearing or speech impairment or disability, you may obtain free assistance through the government initiated New Zealand Relay Services (https://www.nzrelay.co.nz/).
For queries related to NZ Transport Agency Waka Kotahi please call 0800762008 or email directly at:
nztatolls@recoveriescorp.co.nz for road tolls or
nzenquiries@recoveriescorp.co.nz for road user charges and vehicle licensing.
Compliments and complaints
Making sure we hear your voice
Recoveriescorp welcomes your feedback. If you have a compliment or a complaint related to your experience with our office we invite you to share this with us. You can do so here or by calling us on 0800 400 008 between 8:00am and 5:00pm (NZST/NZDT), Monday to Friday. To allow us to promptly assist you, please have your reference number when calling or contacting us.
While we endeavour to do our best in resolving all complaints, in circumstances where you are not satisfied with the outcome of our internal dispute resolution process, you may:
- Escalate the complaint within the Recoveriescorp management structure; or
- Lodge a complaint with Financial Services Complaints Ltd (FSCL). Their service is free (it does not cost you anything).
Please Click Here to view our Public Complaints Handling Policy and Procedure for information on how we can assist you.
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