We understand that sometimes life throws us a curve ball, and things don’t always go as planned.
We are here to support you when you need it most.
Need help getting back on track?
Everyone’s story is different
Our Hardship & Vulnerability Team can provide a safe space for you to have your story heard, and together we can tailor a solution that supports you in getting back on top of your finances.
Our options below include flexible contact methods, understanding support services and helpful information on the types of help that are available to customers experiencing hardship, vulnerability, and the inability to make an immediate payment.
Disclaimer: The options below are not financial advice. The support that is available may differ depending on the individual, or the case. If necessary, consider seeking independent legal, financial, taxation or other professional advice unique to your circumstances. Click here to read our Hardship and Vulnerable Customer policy.
What support is available?
We can arrange one or more of the following solutions
that may help support you in getting back on track:
Payment Arrangements
The ability to pay your account in installments, either;
- Weekly, fortnightly or monthly payments
- Payments aligning with your income dates
- Manageable payment amounts made manually or via direct debit
Payment Holiday
Depending on your situation a payment holiday may be available to you. A payment holiday is a temporary suspension of your account for an agreed period of time; allowing you time to seek financial advice or create a plan.
How can I get support?
Speak with us via Telephone
Speak with a member of our experienced customer care team by calling 0800 400 008.
- An operator can take you through the process step by step, so you know exactly what to expect. You may need to provide additional information to help us get a clear picture of your situation and so that we can work out the best way to help you.
Financial Mentors
If you are a Financial Mentor please email us at fmsupport@recoveriescorp.co.nz
Helpful resources
The organisations below provide services to support your financial and mental well being, they provide useful information to help with a variety of circumstances.
Sorted
Tools to help sort your goals, tackle debt, plan your financial future and money tips.
View website
Lifeline
A free 24/7 service providing safe and confidential services to support emotional and mental well-being.
View website
Support services
The organisations below provide services for family violence and victim support.
Are you ok
A free 24/7 helpline if you or someone else is experiencing family violence.
Freephone: 0800 456 450
View website
Mannaaki Tangata
A free 24/7 nationwide support service if you have been affected by crime or traumatic events.
Freephone: 0800 842 846
View website
